Refund & Cancellation Policy

The $19 creation deposit

• Before cover work begins: cancel for a full $19 refund.
• After personalized cover work begins: the deposit is nonrefundable because custom creative work has started.
• If we cannot provide the purchased cover service: the deposit is refunded.
• If you do not approve the cover or choose not to continue: no remaining balance is due.
• If you continue: the complete $19 is credited toward the edition you selected.

We never charge the remaining balance automatically.

Cover work begins when we start individualized writing or design for your cover. Full-edition work begins when we start individualized writing or design beyond the approved cover. We will identify that change of status in your project communication.

The balance payment

• Before full-edition design begins: cancel for a full refund of the balance payment.
• After personalized full-edition work begins: the balance is nonrefundable, except where we fail to provide the service or the law requires a refund.
• After final-proof approval and printer submission: payments are final, subject to the protections below.

Damage, defects, loss, or our error

Contact us within 14 days after delivery, or the expected delivery date for a lost shipment, and include photographs when applicable. If the item is materially damaged, defective, lost in transit, incorrectly produced, or materially different from the approved proof because of our error, we will provide an appropriate correction, replacement, reprint, or refund.

Reasonable screen-to-print color differences and minor manufacturing variations are not defects. Errors visible in an approved proof and incorrect customer-provided addresses are not eligible for a free reprint. Digital files cannot be returned after delivery, but we will correct a material discrepancy caused by us.

Delays and refund timing

If we cannot ship within the stated period, we will provide a revised date and the legally required choice to accept the delay or cancel the unshipped order for a prompt refund.

We initiate approved refunds to the original payment method within seven business days. Your bank or card issuer may need additional processing time.

Start a request through our Contact form. Nothing in this policy limits rights that cannot legally be waived.